Privacy Policy
Effective Date: February 19, 2026 · Last Updated: February 19, 2026
This Privacy Policy applies to Personal Information processed by MAI.HOMES in the course of our business, including the mai.homes website, related applications, and the services provided through them (collectively, the "Services"). The terms "MAI.HOMES," "we," "us," and "our" refer to the mai.homes website operated by MAI HOMES INC. Real estate brokerage services available through this website are provided by a licensed agent Luofei Zhou(DRE# 02226593) affiliated with Real Brokerage Technologies, Inc(DRE# 02022092).
By using our Services, you acknowledge that your Personal Information will be handled as described in this Privacy Policy. Your use of our Services and any dispute over privacy is subject to this Privacy Policy and our Terms of Use.
"Personal Information" means any information that relates to you and can — either on its own or in combination with other information — identify you as an individual. Personal Information does not include information that has been de-identified or aggregated such that you can no longer be identified. In this Privacy Policy, "Data Controller" refers to MAI HOMES INC, which determines the purposes and means of processing your Personal Information.
1. Personal Information Collection and Use
The types of information we collect depend on your level of engagement with our Services. The more you interact with our Services, the more information we may need to provide them.
A. All Visitors
When you visit our website, we may automatically collect the following information:
- •Internet Protocol (IP) address and general location data
- •Browser type, version, and language preferences
- •Operating system and device information
- •Pages visited, referring URLs, and time spent on each page
- •Search queries performed on our property search (e.g., city names, ZIP codes, filter selections)
- •Map interactions (zoom level, viewport area, map provider used)
- •Date and time of access
B. Registered Users
When you create an account, we additionally collect information you provide directly:
- •Name, email address, and phone number
- •Account credentials (passwords are encrypted and never stored in plain text)
- •Property search preferences and saved search criteria
- •Favorited properties and collections
- •Notification preferences (email alerts, new listing alerts)
- •Language preference (English, Simplified Chinese, Traditional Chinese)
C. Contact Forms and Communications
When you contact us through our website or other channels:
- •Name, email address, and phone number provided in contact forms
- •Subject and content of your message
- •Property inquiry details (property address, type of inquiry)
- •Preferred communication method and availability
D. Property Inquiries and Transactions
When you express interest in a property or engage our brokerage services:
- •Property preferences (location, price range, property type, number of bedrooms/bathrooms)
- •Tour scheduling information
- •Transaction-related correspondence
- •Financial pre-qualification information (only when voluntarily provided for mortgage calculator use)
E. Information from Other Sources
We may obtain information about you from other sources to supplement the information you provide:
- •Multiple Listing Service (MLS) data through CRMLS/Trestle API — public property records, listing details, and property media
- •Public records — property ownership, tax assessments, and transaction history
- •Map and geolocation services — for property location display and geographic search
- •School data — school ratings and boundary information from public sources
F. De-Identified and Aggregated Information
We may use Personal Information to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, or aggregated search trends and statistics. De-identified and aggregated information is not Personal Information, and we may use and disclose such information for research, analytics, and any other legally permissible purpose.
2. Cookies and Tracking Technologies
We and our third-party partners may use cookies, pixel tags, local storage, and other similar technologies to automatically collect information through the Services.
What Are Cookies
Cookies are small data files stored on your browser or device. They help us improve the Services, analyze usage patterns, and remember your preferences (such as language selection and search filters).
Types of Cookies We Use
- •Essential Cookies — required for the website to function properly (e.g., authentication, language preference, session management)
- •Performance/Analytics Cookies — help us understand how visitors use our Services so we can improve them (e.g., page visit counts, error tracking)
- •Functionality Cookies — remember your preferences and settings (e.g., saved search filters, map view preferences, theme selection)
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept all cookies, or notify you when a cookie is set. Please note that if you disable cookies, some features of our Services may not function properly.
Do Not Track
Some browsers include a "Do Not Track" (DNT) feature. Because there is no accepted standard for how to respond to DNT signals, our Services do not currently respond to them. However, you may opt out of certain tracking as described above.
3. Personal Information Sharing and Disclosure
We may share your Personal Information with the following categories of recipients, solely for the purposes described in this Privacy Policy:
Service Providers
We work with third-party service providers who perform services on our behalf, such as website hosting, database management, image delivery, map services (including Google Maps), email delivery, and analytics. These providers are contractually obligated to protect your information and may only use it to perform services for us. We encourage you to review their respective privacy policies.
Real Estate Professionals
When you request information about a property, schedule a tour, or engage our services, we may refer you to — and share your contact information and inquiry details with — other licensed real estate agents or brokers who can best serve your needs. These agents may be affiliated with any licensed real estate brokerage and may be located in California or other states. Such sharing is solely for the purpose of assisting you with your real estate needs.
MLS and Data Providers
We receive property listing data from CRMLS through the Trestle API. Certain property information displayed on our Services is sourced from the MLS and is subject to the MLS's terms of use and display rules.
Legal Requirements
We may disclose your Personal Information if required to do so by law, or in response to a subpoena, court order, or other legal process; to protect our rights, property, or safety, or that of our users or the public; or to investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms of Use.
Business Transactions
If MAI.HOMES is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your Personal Information.
With Your Consent
We may share your Personal Information for other purposes with your affirmative consent.
4. Your Choices
You have the following choices regarding your Personal Information:
Marketing Communications
You can opt out of receiving marketing emails by clicking the "Unsubscribe" link at the bottom of our emails or by updating your notification preferences in your account settings. Note that you will continue to receive transactional communications (e.g., account confirmations, property alert notifications you have subscribed to).
Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Disabling cookies may affect the functionality of certain features.
Account Information
You may access, update, or correct your account information at any time by logging into your account settings. You may also request deletion of your account by contacting us at [email protected].
Location Data
If you have enabled location sharing, you can disable it through your device or browser settings. You can still use our property search by manually entering locations.
Saved Searches and Favorites
You can manage, modify, or delete your saved searches and favorited properties at any time through your account dashboard.
5. Individual Rights in Personal Information
In accordance with applicable law, you may have the right to:
- Request confirmation of whether we are processing your Personal Information
- Obtain access to or a copy of your Personal Information
- Receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the "right of data portability")
- Seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information
- Request deletion of Personal Information held about you, subject to certain exceptions prescribed by law
- Restrict or object to our processing of your Personal Information
- Opt out of marketing communications
To exercise any of these rights, please contact us at [email protected]. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request.
We will not discriminate against you for exercising any of your privacy rights.
6. California Privacy Rights (CCPA/CPRA)
This section provides additional information for California residents pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA").
For purposes of this section, "Personal Information" has the meaning given in the CCPA and does not include publicly available information, de-identified or aggregated information, or information excluded from the CCPA's scope.
Categories of Personal Information We Collect
- •Identifiers — name, email address, IP address, account name, phone number
- •Commercial information — property search history, saved searches, favorited properties, inquiry records
- •Internet or other electronic network activity — browsing history, search queries, map interactions, information on your interaction with our website
- •Geolocation data — approximate location derived from your IP address; precise geolocation only with your consent
- •Inferences — preferences and interests drawn from your search patterns, saved properties, and browsing behavior
Categories of Sources
- •Directly from you (account registration, contact forms, search activity)
- •Automatically from your devices (cookies, server logs, analytics)
- •From third-party sources (MLS/CRMLS property data, public records, map services)
Business or Commercial Purposes for Collecting Personal Information
- •To operate our website and provide property search services
- •To manage your account and fulfill your requests
- •To improve, upgrade, and enhance our Services
- •To send you property alerts and notifications you have opted into
- •To detect bugs, security incidents, and protect against fraud
- •To comply with applicable legal obligations
Your CCPA Rights
- •Right to Know — You have the right to request information about the categories of Personal Information we collect, the purposes for collection, and the categories of third parties with whom we share it.
- •Right to Access — You have the right to request a copy of the specific Personal Information we have collected about you.
- •Right to Delete — You have the right to request that we delete Personal Information we have collected from you, subject to certain legal exceptions.
- •Right to Correct — You have the right to request that we correct inaccurate Personal Information.
- •Right to Opt-Out of Sale/Sharing — We do not sell your Personal Information. We do not share your Personal Information for cross-context behavioral advertising.
- •Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights.
To exercise your CCPA rights, please contact us at [email protected]. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
We do not offer financial incentives or price differences in exchange for the retention or sale of your Personal Information.
7. Personal Information Retention
MAI.HOMES retains the Personal Information we collect for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Rather than delete your Personal Information, we may also de-identify it by removing identifying details. If we de-identify the data, we will not attempt to re-identify it.
If you request deletion of your account, we will delete or de-identify your Personal Information within 45 days, except where retention is required by law or for legitimate business purposes.
8. Personal Information Storage and Security
MAI.HOMES operates in the United States. Your information is stored and processed in the United States.
Security Measures
While we take reasonable steps to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. Please notify us immediately if you believe your account has been compromised.
In the event of a data breach affecting your Personal Information, we will notify affected users within a reasonable timeframe and no later than required by applicable law. We will also take immediate steps to investigate the incident, mitigate potential harm, and implement measures to prevent future occurrences.
9. Children's Privacy
Our Services are not directed to children under 16 years of age (or such other age as defined by local law), and we do not knowingly collect Personal Information from children. If you learn that your child has provided us with Personal Information without your consent, you may contact us at [email protected] with the subject line "COPPA Child Information Request." If we learn that we have collected any Personal Information from a child in violation of applicable law, we will promptly take steps to delete such information.
10. Changes to This Policy and Contact Us
Changes to This Privacy Policy
MAI.HOMES may revise this Privacy Policy from time to time. If there are material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. For significant changes, we may also provide notice through email or a prominent notice on our Services. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at: